FAQ

A. Zonasol is a delivery service company.

A. Zonasol Personal Shoppers will deliver the order to the customer's home/business.

A. To offer our customers and partners an online, delivery option and to provide our customers more ways to shop at any store and restaurant.

A. At checkout, customers can select a delivery time. Zonasol can deliver the same day. A customer can also schedule for a later date up to three days in advance.

A. Zonasol delivers beginning an hour after a retailer opens until an hour after close. Zonasol's shopping hours are restricted to stores open hours. On holidays, Zonasol's delivery hours are subject to our special store holiday hours.

A. Customers will visit www.Zonasol.com and enter their delivery zip code. They will then either log in with their email address or mobile device with OTP or create an account if they are a first time Zonasol user, with also a pay as you go option if choose not to be a member.

A. Item prices may vary from in-store prices to cover the cost of personal shopping, but in most areas prices are the same as in-store

A. The Personal Shopper will contact the customer if an item is out-of-stock suggesting a replacement based on similar items available in-store. The customer can also cancel this item.

A. If the Zonasol Personal Shopper has NOT started fulfilling the order, customers can add to or modify the order. Customers can find these options on the Order Status page.

A. Customers receive a text message when the Personal Shopper is on the way, alerting as to the estimated time of arrival. If the customer is not there to receive the delivery, the Zonasol Personal Shopper will try to contact the customer. Zonasol Personal Shoppers will wait for the customer, reschedule the delivery, or cancel the order if no other solution is attainable.

A. Customers can cancel their Zonasol order for a full refund up until the order is not in ready mode for delivery.

A. Refunds may take up to seven business days to process. In some cases, the customer's bank may adjust the original charge amount instead of displaying a separate refund.

A: Item prices may vary from in-store prices in your area. Prices may be higher than in-store prices to cover the cost of personal shopping.

A: When you place an order, Zonasol shows you the anticipated total, including estimated taxes and fees. The final total charged to your card may be different if any changes occur during the shopping process, such as: • An item is out of stock and you’re refunded • You add an item to your order after checkout • An item you order needs to be replaced, and the replacement has a different price • An item you order is sold by weight and the exact weight is slightly different • Your personal shopper fulfills a special request for an item not in the list.

A. You can learn more about our return policy; because of COVID-19 all orders are final

A. Tipping is optional. Tips are paid directly to the Zonasol driver and/or shopper. Zonasol associates do not receive the tips.

A. If the order includes alcohol the personal shopper would be 21 years of age to shop and deliver the order.

A. You can cancel your Zonasol membership at any time in Your Account Settings under the member section. For additional questions please reach out to Zonasol at info@Zonasol.com.